Warranty Policy

BONI Appliances provides warranty coverage for applicable products subject to the terms, conditions and limitations described in this Warranty Policy.

The warranty is intended to cover manufacturing defects arising during the applicable warranty period when the product is used under normal household conditions and in accordance with BONI's instructions.

Certain products may also carry a separate motor guarantee. The warranty card provides for either a 5 Years Motor Guarantee or a 2 Years Motor Guarantee, as applicable to the relevant product.

To qualify for warranty service, the product must meet the applicable warranty requirements.

The BONI warranty card specifies that:

• The product must be installed by BONI or an authorized technician.
• The product must be registered with BONI using the correct customer, product, serial number and purchase details.
• The original bill or invoice must be retained as proof of purchase and may be required for warranty service.
• The warranty is valid only for the product and serial number registered with BONI.

The applicable warranty period begins according to the purchase and warranty information associated with the product.

The BONI warranty card specifies a 1-year comprehensive warranty.

Where a separate motor guarantee applies, the warranty card identifies the applicable motor guarantee as either 5 years or 2 years.

The applicable period should be confirmed from the customer's warranty card and relevant product documentation.

Subject to the applicable warranty period and all conditions of this policy, the warranty covers manufacturing defects that arise during normal household use.

Warranty service is provided through BONI or its authorized service centers during normal service hours.

Service availability may vary depending on the customer's location.

The product must be registered with BONI using the correct customer, product, serial number and purchase details.

BONI may provide a digital warranty registration facility through its website. Customers or authorized dealers may be required to submit the information requested by the warranty registration system.

Customers are responsible for ensuring that the information provided during registration is accurate and corresponds to the actual product and purchase.

The original bill or invoice must be kept as proof of purchase and may be required when requesting warranty service.

Customers should also retain their BONI warranty card containing the relevant product and customer information.

The warranty card contains information including, where applicable:

• Warranty card number.
• Customer name.
• Product name.
• Model number.
• Serial number.
• Date of purchase.
• Customer address and contact number.
• Dealer name and dealer address.
• Customer signature.
• Dealer stamp and signature.

Products must be installed by BONI or an authorized technician.

Warranty coverage may not apply where a product has been installed incorrectly.

Customers should follow BONI's installation requirements and applicable product instructions.

Customers are responsible for using and maintaining BONI products according to BONI's instructions.

Customers should:

• Use the product for its intended purpose.
• Follow applicable operating and maintenance instructions.
• Retain the original purchase invoice.
• Retain the warranty card.
• Provide accurate warranty registration information.
• Contact BONI or an authorized service center when warranty service is required.

The warranty card specifies that the following conditions may limit or exclude warranty coverage:

• Products installed incorrectly or not installed by BONI or an authorized technician.
• Products that have not been correctly registered with BONI using the required customer, product, serial number and purchase information.
• Products for which the original bill or invoice cannot be provided when required for warranty service.
• Damage caused by misuse, negligence or improper maintenance.
• Repairs or modifications performed by unauthorized persons or service centers.
• Damage caused by accidents or impact.
• Damage caused by water or fire.
• Damage caused by insects or rodents.
• Damage caused by natural disasters.
• Damage caused by power fluctuations or other external causes.
• Normal wear and tear.
• Rust, stains or discoloration.
• Damage to consumable parts.
• Use outside normal household conditions where a separate commercial warranty has not been provided.

According to the BONI warranty card, the warranty would not be valid for the following:

• Products with a removed, altered, damaged or unreadable serial number or model number.
• Damage caused by improper installation, incorrect electrical connection, voltage fluctuation, misuse, negligence or improper handling.
• Damage caused by unauthorized repair, modification or dismantling.
• Damage caused by the use of non-genuine parts or accessories.
• Glass, plastic, knobs, cables, bulbs, filters, seals and other consumable or easily replaceable parts, unless specifically covered by BONI.

The warranty is valid only for the product and serial number registered with BONI.

The warranty cannot be transferred to another product.

A product with a removed, altered, damaged or unreadable serial number or model number is not eligible for warranty coverage under the warranty card terms.

Repairs or modifications performed by unauthorized persons or service centers may void the warranty.

Damage caused by unauthorized repair, modification, dismantling or use of non-genuine parts or accessories is not covered.

Replaced parts do not restart or extend the original warranty period.

The standard BONI warranty applies to normal household use only, unless a separate commercial warranty is provided.

Damage or issues resulting from use outside the applicable household conditions may therefore fall outside the standard warranty.

Warranty service is provided through BONI or its authorized service centers during normal service hours.

Service availability may vary depending on the customer's location.

When requesting warranty service, customers may be asked to provide the relevant product information, serial number, warranty registration information and proof of purchase.

The warranty automatically ends when the applicable warranty period expires.

Replaced parts do not restart or extend the original warranty period.

Customers are encouraged to contact BONI as soon as a potential warranty issue is identified and before the applicable warranty period expires.

This Warranty Policy should be read together with the applicable product documentation, warranty card and service information provided by BONI.

The BONI Privacy Policy governs the handling of personal information submitted through the website, including information submitted through warranty registration.

The website's Terms & Conditions govern general use of the BONI Appliances website.

BONI Appliances may update this Warranty Policy from time to time to reflect changes in warranty administration, service procedures, product documentation or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

The warranty terms applicable to a particular product may also depend on the warranty card and product documentation supplied with that product.

For warranty-related assistance, customers can contact BONI Customer Care using the information below.